Dash terms & conditions

We train over 700 kids a term. To keep it all going smoothly, there are a few rules and conditions we all need to abide by.

We train over 700 kids a term. To keep it all going smoothly, there are a few rules and conditions we all need to abide by.

Payment of fees                                             

Lesson fees must be paid in full before the first lesson of the term. If payment is not made before this date, then you or your child will be withdrawn.

Lessons are non-refundable unless:

  • Dash Swim School cancels a lesson
  • you or your child is covered by a medical certificate.
  • you withdraw your child, in which case you will be refunded classes remaining in the term less a 10% administration fee.

No credits will be given for missed lessons.

Rebooking your lessons

All current customers will be required to pay 100% of the fee at the time of booking.

To confirm your place for the following term, you must contact our administration team within two weeks of the new term bookings opening. If you haven’t confirmed by this time, you will not be guaranteed the same day or time for your lessons. Preferential booking for existing customers opens in week 5 of the current term. 

You must sign and return your swimming confirmation by your first lesson. 

Dress code                                                        

Shorts and t-shirts are not to be worn as togs by pupils.

Pupils with long hair are expected to wear a swim cap.

All pupils who are not toilet trained must wear an aqua nappy while in the pool (regular nappies are not to be worn).

Sickness and absence                                   

Please do not attend lesson if your child has suffered from diarrhoea within the previous two weeks. You must notify the Swim School before your lesson to receive a credit for the missed lessons (a medical certificate is required). 

Parents and caregivers responsibilities 

For children aged 12 years and under, parents and caregivers are required to be in attendance at all times while their child is in the pool.

Parents or caregivers are required to be in the water with infants who are enrolled in our babies programme.

You are asked to notify the Dash Swim School administration team of any medical conditions or disabilities your child has, to allow us to provide the correct tuition, assistance and support your child might need.

Council policies                                               

By enrolling to this programme you are agreeing to abide by any rules and policies of Cannons Creek Pool and Porirua City Council.

Promotion and social media                       

By enrolling into this programme you agree that you or your child may be used to help promote the swim school via video, social media and through our websites. If you do not want you or your child to appear in any promotional photographs and material, please let the staff on the desk and your swimming instructor know.