The Government is encouraging people to continue using the Covid tracer app, and of course to keep up good hygiene practices and stay home if sick.
To all of our valued customers please find below a list of Frequently asked questions or keep up to date via our Facebook page and website.
We are open for business! The Arena Cafē is open seven days a week, 7.30am – 4.30pm. We're just on your right as you come through the Te Rauparaha Arena entrance. Find out more about the Arena Cafe here.
Arena Fitness is still open and operating at Alert Level 2, but there are safety measures to help protect you and our team. Watch the video on Facebook so you know what to expect when you visit Arena Fitness during Alert Level 2 restrictions.
Dash Swim School will still be open and operating at Alert Level 2, but there are safety measures to help protect you and our team. Watch the video for some quick reminders about what to expect when you visit Dash during Alert Level 2 restrictions.
Open, but with restrictions. 👉 Watch the video on Facebook for some quick reminders about what to expect when you visit Kindy Gym during Alert Level 2.
We will still be open and operating at Alert Level 2, but there are safety measures to help protect you and our team. Watch the video on Facebook for some quick reminders about what to expect when you visit us at Arena Aquatics during Alert Level 2 restrictions.
Are you open?
Yes we are open, but numbers are limited to meet the Covid-19 Alert Level 2 rules. We may also be closing for short periods of time to do a clean of the area.
Is it safe for you to be open?
Yes – we have taken every step to keep you safe, including providing distancing, limiting numbers, providing sanitising stations and regularly cleaning all our areas.
What extra training have the staff done to keep us safe?
Our staff have been fully trained to keep our area sanitised to make sure the environment is kept virus free.
Why is there a screen at reception?
This is to keep our staff and you safe from potential transmission of viruses the screen protects us from any accidental coughs or sneezes
Why are you asking us not to use cash?
To keep everyone as safe as possible we are utilising paywave wherever possible. However, we can still take ordinary Eftpos payments. If necessary, we will have one till open for cash transactions.
Why are there in and out queues?
These are to help everyone keep up the recommended social distances.
Why do I have to sign in?
This is our way to create contact tracing should we need to get hold of you if there was a suspected case of Covid-19. Your information will be kept completely confidential unless requested by the Ministry of Health.
What happens if I refuse?
Unfortunately if you refuse to give us your details, we will not be able to admit you to the building.
Why do I need to sanitise?
Ministry of Health recommends the use of hand sanitisers to prevent virus transmission
Is the café operating?
The café will be open in accordance with the Alert Level 2 rules
Can I still purchase retail products?
For hygiene reasons we have closed our retail area temporarily. You can, however, still purchase any of our stock from behind the front reception counter
How do we know we are safe?
Our staff are always doing their best to keep you safe. That won’t change during this time.
Who can I talk to about my concerns?
There is a duty manager on site at all times.
Feel free to ask to talk to them if you need further help.
Why is there a limit to how many people can be in the pool?
This is in line with the national restrictions outlined for Alert Level 2 of Covid-19
Why do I have to pay?
We are back to business as usual so our charges are the same as they were before lockdown
Why are the sauna and steamroom closed?
Because the sauna and steam room are small and the heat promotes sweating, we are keeping them closed to reduce the risk of virus transmission through bodily fluids
Why is the fountain closed?
The drinking fountain is closed to prevent virus transmission
Why is it full price if I can’t use the sauna or steam room?
We only charge one price for access to all of our features so we haven’t changed the admission prices
Why do I have to wait to use the changing room?
We are limiting numbers in smaller spaces to reduce possible transmission
Why can’t I book a birthday party at the Aquatic Centre?
Because we have to keep to maximum numbers in the pool, we are not taking birthday party bookings so that we can ensure everyone can use our facility
Why do I have to get out at a set time?
There are times when we will be closing the pool/gym to allow our team to do a full clean of the space and equipment
Are there restrictions on numbers in the pool lanes?
Yes, there is a maximum of four people per lane and we have increased the width of the lanes as well
How many people can I bring to the pool with me?
Because we are limiting the numbers at the pool we can’t guarantee that large groups will be able to get in
How old can my child be to be here on their own?
Our pool regulations are that no child under the age of 10 is allowed to be left unsupervised at the pool. However, everyone who comes into the pool must have a contact number and email for contact tracing or they will not be allowed in.
What are the session times?
These are outlined on our website
Can I still get changed at the gym?
We are asking that you please arrive ready for your workout and also that you leave straight after. Our changing room only has a limit of two people at a time so if you do require changing facilities you may have to wait.
How are we keeping you safe?
We have spaced our exercise and weight machines out to ensure physical distancing is in place please use the available equipment only
Why is there a limit to how many people can be in the pool/gym?
This is inline with the national restrictions outlined for Alert Level 2 of Covid-19
Why has the groupfit timetable changed?
To meet the requirements around distancing, we have changed the timetable to reduce the number of people in the classes
Are there restrictions on class numbers in Group Fit?
Yes, our class sizes have been reduced, meaning there are fewer people in the room at any one time
Do I have to book in to do a Group Fit class?
Some classes will require you to book in –
please check our Facebook page for updates.
